Assistenza
FAQ
Login to Tech Away
Tech Away is compatible with all versions of iPad, iPad Mini, iPhone (iOS 10 or later), and Android tablets and smartphones (Android 6.0 or later).
It’s also available as a Web Application, accessible from any browser on any device, including desktop computers with any operating system.
If your login credentials are incorrect, you can recover them in the “Forgot your login details?” section. Choose whether to retrieve your Username (usually your registration email) or your Password.
You’ll receive an email right away with your Username or a new Password.
Make sure to update your credentials in all Tech Away apps installed on your mobile devices: go to the “Account” section, click your “Company Code,” then “Edit” (pencil icon for Android), enter the new Password, and confirm with “Done” (disk icon for Android).
Yes, you can customize your Password by logging into your account. Go to the “Settings” menu, click on “Account,” and enter your new Password.
When you log in as a Manager, you’ll find your Company Code on the Home Page of your Private Area, under your subscription details.
When does my subscription expire, and does it auto-renew?
Your subscription does not auto-renew. You will receive notifications 20 days before expiration, reminding you to renew it.
Log in as a Manager to your Reserved Area and click the “Purchase” button.
From the shopping cart, you can proceed with the purchase or add Modules (ticket management, document management, image gallery management, increase disk space).
You will be asked for your billing information and your payment method, either PayPal (to pay with a credit card) or bank transfer.
If you pay with PayPal, you do not need to register for the service and can proceed by manually entering your billing and credit card details.
If you pay by bank transfer, you will receive an email with the order summary, the payment details, and our email to send the proof of payment.
Log in as a Manager to your Reserved Area and click the “Renew” button at the top right.
The shopping cart will open, where you can proceed with the renewal and even increase the number of licenses or enhance the app with additional modules.
At this stage, you can also enter your company’s billing information to receive the electronic invoice.
If you choose to pay by bank transfer, you will immediately receive an email with the order summary and the bank details to make the payment.
Check your inbox, including the “Updates,” “Promotions,” or “Spam” folders.
Log in as a Manager to your Reserved Area, click the “Upgrade” button at the top right, and add one or more licenses to the shopping cart.
After payment, you can add a Technician by clicking “Manage Technicians.” Once the new Technician is created, provide them with the credentials they will use to access the App from Smartphones and Tablets.
Before renewing your subscription for a smaller number of licenses, you need to log into your Reserved Area, select the technicians you do not wish to renew, and remove them.
This is necessary because the system cannot automatically determine which agents should be deleted.
Purchasing Modules
No, modules are added to all active licenses.
To purchase an additional module, log in as a Manager to your Reserved Area and click the “Enhance” button at the top right.
This will take you to the shopping cart, where you can add your module and proceed with the purchase.
The module is purchased for the remaining months of your Business subscription, after which you can decide whether to confirm it for the next renewal.
Features
Tech Away is integrated with Fatture in Cloud and Danea EasyFatt.
We provide APIs that allow you to develop a connector with any management software.
The data that can be imported into Tech Away are: Technicians, clients, locations, Machine types, Machines, Brands, Spare parts, and Types of interventions.
The data that can be exported from Tech Away are the same as those available for import.
Can't find your answer?
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