Tech Away: mobile and offline-ready field service

Tech Away: mobile and offline-ready field service
Tech Away: mobile and offline-ready field service. Field technicians often find themselves in areas with poor or no internet access, such as:
- Remote rural locations
- Underground industrial sites
- Buildings with weak or outdated network infrastructure
In these situations, losing access to vital data or being unable to log key information can seriously impact service effectiveness.
Tech Away’s advanced offline capabilities
- Tech Away is built to guarantee full functionality even without an internet connection. Its offline features include:
- Access to preloaded data: Client profiles, machine specs, and service histories are available directly on the device.
- Report Creation: Log all service details—time, materials, technical notes—on-site and in real time.
- Customer digital signature: Confirm service completion with on-the-spot signatures, even offline.
- Automatic Syncing: Once back online, all saved data is automatically synced with your central system.
- Data Security: All information is safely stored on the device until it’s uploaded.
These features ensure that no job is left undocumented, regardless of the connectivity.
The benefits of offline functionality
Using Tech Away offline comes with significant advantages:
Uninterrupted operations
Technicians can complete tasks seamlessly, without delays or data gaps.
Fewer errors
Immediate on-site data entry reduces the chance of missing or inaccurate information.
Increased efficiency
No need to return to the office for updates—everything’s handled on the spot.
Better customer experience
Deliver full, signed reports right at the client’s location, enhancing service quality.
Seamless ERP integration
As soon as the device reconnects to the internet, Tech Away automatically updates your ERP system with all collected data. This ensures information is secure, current, and ready for invoicing, reporting, and analysis.
Offline that feels online
In today’s fast-paced, mobile-first world, Tech Away stands out as the reliable field service solution—even when you’re off the grid. Its robust offline capabilities help you maintain efficiency and precision in every service task.
Make fieldwork easier for your technicians
Experience the power of offline-ready field operations:
- Interventi Tecnici
- Invio Rapportini
- Tech Away Enterprise