Bquadro and Tech Away: how to make technical operations smarter

Bquadro and Tech Away: how to make technical operations smarter

Bquadro and Tech Away: How to Make Technical Operations Smarter. In today’s digital world, optimizing business processes is essential to staying competitive. Since 2014, Bquadro, a Piedmont-based company, has leveraged Tech Away to improve the efficiency of its technical support and after-sales service. Here’s how this app has revolutionized their operations.

Smart support for field technicians

Tech Away has simplified the work of Bquadro’s technicians, who specialize in equipment for dentists and dental professionals. With the app, technicians can:

• Access necessary data directly from their smartphones or tablets.
• Complete maintenance or repair tasks, even offline.
• Fill out service reports on the go.

The results? Fewer errors, more time saved, and faster, more accurate technical service. Real-time data collection ensures seamless and well-organized workflows.

Optimized after-sales and satisfied customers

Tech Away is also a strategic ally for after-sales processes. The app records every service interaction with details that help:

• Enhance technical support.
• Monitor customer satisfaction through customizable audits.
• Create a continuous feedback loop to improve services.

With Tech Away, Bquadro has centralized its information and automated workflows, reducing time consumption and optimizing internal communication.

An integrated digital ecosystem

Tech Away integrates seamlessly with other digital solutions used by Bquadro, making innovation an ongoing process. This synergy has resulted in:

• Reduced operational costs.
• Better resource allocation.
• Higher-quality customer services.

Digital transformation that makes a difference

Thanks to Tech Away, Bquadro has transformed its processes, making them more agile and efficient. Both technical interventions and after-sales services have become faster, more accurate, and highly satisfying.

Ready to simplify and improve your business?

Request a free demo and discover how Tech Away can make technical support a key strength for your company!