Digitizing technical support: real benefits for your company

Digitizing technical support: real benefits for your company

Goodbye paperwork, hello efficiency

Digitizing technical support: real benefits for your company. For years, technical support management has relied on slow, manual processes that are prone to errors: handwritten reports, Excel sheets, printed documents signed only after returning to the office.

Today, that can all be left behind. Digitization allows companies to completely rethink how technical interventions are handled—making them faster, more accurate, and easier to control.

With Tech Away, the app for digital service reports and technical interventions, every stage of the process—from scheduling to report submission—happens directly from a mobile device, with features designed to simplify work in the field.

One app to manage every intervention

Tech Away is designed for smartphones and tablets—even offline. This means technicians can view their schedules, go on-site, fill out service reports, collect digital signatures, and submit everything—without returning to the office or printing a single document.

The benefit is twofold:
You save time and reduce paperwork, while also improving service quality. Each intervention is documented in real time with precise, accessible data.

Full control, in real time

From a management perspective, Tech Away turns the back office into a control center. Supervisors can track technician locations, view intervention status, and monitor completed or pending reports—all in real time.

All information is centralized and available anytime, avoiding overlaps, delays, or billing errors.
Plus, integration with ERP, CRM, or management software ensures field data flows directly into your operational systems—improving coordination, automating information transfers, and reducing errors.

A simplified experience for technicians

For technicians, working with Tech Away means having everything in hand:
Intervention details, customer geolocation, service history, checklists, used materials, and required signatures.
Everything is guided and organized—minimizing stress and forgetfulness.

The app even works offline: data is saved locally and automatically synced once back online.
Ideal for those operating in industrial zones or remote areas with unstable internet.

Better customer service, stronger competitive edge

Digitizing technical support doesn’t just benefit your company—it also improves the customer experience.

Customers receive clear, detailed reports immediately after service. They know technicians can access their service history and that their data is handled securely and traceably.

In a highly competitive market, these are real value-adds.
Companies using tools like Tech Away don’t just optimize operations—they stand out as modern, reliable, and quality-focused businesses.

A small digital step, a giant leap for field service

Choosing to digitize technical support means committing to innovation and growth.
With Tech Away, that journey becomes simple, effective, and trackable. From report generation to digital signatures, from document management to intervention planning—every task becomes smarter.

Want to boost your company’s efficiency and deliver top-level technical service?

Your digital transformation starts here: