ERP and digitalization: the future of technical support

ERP and digitalization: the future of technical support

ERP and digitalization: the future of technical support. Digital transformation is revolutionizing the maintenance and technical support industry. Advanced tools like ERP (Enterprise Resource Planning) systems and dedicated applications such as Tech Away enable companies to optimize operations, reduce time and costs, and enhance service quality.

Tech Away and ERP for business management

The integration of Tech Away with an ERP system provides a comprehensive solution for improving business management. While the ERP centralizes information and coordinates business processes, Tech Away focuses on managing technical interventions, automating tasks such as report compilation and field operation monitoring.

This synergy allows companies to:

• Digitalize the entire intervention and resource management process
• Gain real-time visibility into business activities
• Minimize operational errors by exporting structured data compatible with Excel and other management software
• Improve communication between operational and administrative staff, streamlining workflows for greater efficiency

Through API Web integration, Tech Away exchanges information directly with the company’s ERP, offering a modern, scalable solution for overcoming digitalization challenges.

Tech Away: your digital ally

Developed by Cosmobile, Tech Away is an app designed to simplify and automate technical intervention management. Available for smartphones and tablets—even offline—it enables operators to work on the go, eliminating bureaucratic delays and reducing errors.

With Tech Away, users can:

• Create and send technical reports in just a few clicks
• Monitor interventions in real-time, tracking start and end times, mileage, incurred costs, and work outcomes
• Collect customer signatures directly on the device
• Export data in CSV format, compatible with Microsoft Excel, Open Office, Numbers, and other data management software

Why your business needs it

Digitalization is essential for businesses that want to remain competitive. Replacing outdated paper-based processes with digital tools means:

• Optimizing operational workflows and reducing management time
• Enhancing service transparency and quality with real-time, up-to-date data
• Ensuring greater security and traceability of information

Step into the future of technical support

For maintenance and technical support companies, integrating ERP with solutions like Tech Away is the future. Automating processes, digitalizing reports, and centralizing data in a single system boost productivity and improve customer experience.

Revolutionize your technical intervention management