Integration with Corporate ERP: Custom Technical Support App
Technical Support Management requires a digital tool that simplifies the coordination of company information. In particular, it must be able to integrate seamlessly with the management systems already in use.
Tech Away Enterprise, the customisable version of the platform dedicated to technical service calls and reports, is the ideal solution for digitising and optimising the management of technical service calls. The app has been designed to integrate with the existing corporate ecosystem, streamlining workflows seamlessly.
Management of Technical Interventions and Reports with Tech Away Enterprise
Tech Away Enterprise is a personalised digital tool, tailor-made for the management of work activities in the fields of Technical Support, Maintenance and Repairs.
The platform ensures the coordination of Technical Interventions and Digital Reports via mobile in a simple, fast and innovative way, via smartphones and tablets, even offline.
Advanced Features of Tech Away Enterprise
Thanks to the implementation of Tech Away Enterprise, you can access numerous additional advanced features. This allows you to find digital solutions for your business processes:
- Compilation of technical documents per machine
- Service call audit
- Advanced appointment map
- Scanning of codes/labels with a barcode reader
- Product catalogue for B2B customers Pages
- Advanced Business Intelligence
API integrations with ERP, CRM, etc.
The greatest advantage of Tech Away Enterprise is its ability to communicate with any business ERP system, enabling secure and efficient interaction with the company’s information system.
Through automation, the software facilitates the import and export of data. In particular, Tech Away Enterprise guarantees:
- An exchange connector: The platform allows the use of a connector, which defines the exchange file format, the methods and the basic information
- Standard interfacing APIs: The platform features a complete set of REST APIs to facilitate the exchange of information with any external system
- Integration with leading ERP and CRM systems: The software is compatible with the most well-known management systems, such as SAP Business ONE, SalesForce, Zucchetti, Teamsystem, Easydata, Galileo, Magento, Pipedrive, Danea EasyFatt and many others
- Integration with OS Enterprise and Order Factory: Tech Away can be integrated with some of Cosmobile’s digital solutions, such as Order Sender Enterprise, the Sales Force Automation software, and Order Factory, a B2B e-commerce platform.
Digitise your Technical Support with Tech Away Enterprise!
Transform your Technical Support into an innovative digital asset, fully integrated into your business ecosystem, with Tech Away Enterprise!
- Tech Away Enterprise