Tech Away Customer Login: technical service tracking

Tech Away Customer Login: technical service tracking

The additional Customer Login module from Tech Away is the ideal solution for companies that want to offer their customers a more transparent, modern, and efficient service.

This module extends the functionality of the Tech Away app, allowing customers to access a dedicated area to monitor the status of technical interventions in real time and consult all operational and administrative information.

This added value improves communication, reduces service requests, and strengthens the relationship of trust with the customer.

Tech Away additional modules

Tech Away is an app for managing technical interventions and modular reports that adapts to the needs of every company. Thanks to the additional modules, you can implement and enhance the app by choosing only the features that best suit your business model.

The Customer Login module is designed for technical assistance, maintenance, and repair companies that want to actively involve their customers in the service management process.

Dedicated access for customers

With the Customer Login module, your customers can access the Tech Away app via a secure, private login, directly from their smartphone, tablet, or desktop.

In just a few clicks, they can view:

Progress of technical interventions

Customers can monitor in real time:

• Scheduled intervention

• Intervention in progress

• Intervention completed

A clear overview that eliminates phone calls and requests for updates.

Complete history of interventions carried out

All past interventions can always be consulted:

• Dates and type of intervention

• Activities carried out

• Technician assigned

An orderly history that is always available, useful for checks and verifications.

Upcoming scheduled interventions

Customers can view:

• The next scheduled intervention

• Planned maintenance activities

This improves planning and the perception of service reliability.

Orders, invoices, and administrative information

The Customer Login module also allows you to consult:

• Orders

• Invoices

• Financial details and related documents

All information is centralized in a single, easy-to-consult area.

Advantages of the Tech Away Customer Login module

Implementing the Customer Login module means:

• Improving transparency towards the customer

• Reducing the workload of customer service

• Increasing satisfaction and loyalty

• Offering a modern and professional digital service

• Strengthening the company’s image

An informed customer is a more satisfied customer.

Full integration with Tech Away

The Customer Login module integrates seamlessly with all Tech Away features:

• Technical intervention management
• Digital reports
• Activity planning and monitoring
• Integration with company ERP

The result is a unique, efficient ecosystem shared between the company, technicians, and customers.

Technical interventions and Tech Away reports

Customize Tech Away according to your needs and make your technical support service even more efficient and competitive.

The Customer Login module transforms your relationship with your customers, making it simpler, more transparent, and digital.

Try it free for 15 days