Tech Away Technical Support Appointment Calendar

For a company that needs to manage an extensive technical support network, it is essential to coordinate technical support calls and the associated appointments using reliable tools of the highest quality.

Tech Away is a technical support call management app that supports technical staff at all times and throughout their work. The platform offers numerous features, including an Appointment Calendar from which to manage technical support calls and their details.

Tech Away: Mobile Technical Support App

The Tech Away app is an effective solution for digitising all business processes related to technical support. Using a single platform, it is possible to coordinate every member of staff, from the manager to the technical support staff, via the back office.

Thanks to Tech Away, you can simplify the management of technical interventions and digital reports at every stage of the business process, from opening a case to the final signature.

Features of the Tech Away Technical Support App

Tech Away offers a wide range of features to ensure comprehensive and optimised management of technical support, directly from a single mobile platform:

• Technical service calls that can be viewed and completed via the app
• Back-office management of every business process
• Mobile reports to be completed and sent in just a few clicks from a mobile device, as well as the option to apply adigital signature
• User management via the back-office panel and management of master data for customers, technicians, machinery, etc.
• Service call costs, any specifications, and the management of prices and discounts
• Maximum data security, thanks to cloud backups
• Additional languages, in Italian and English
• Reports and statistics for performance analysis
• Restricted access with login credentials
• ERP and API integration to expand the business management system
• Data import and export, in CSV format and compatible with Excel, OpenOffice and Numbers.

Management and Scheduling of Technical Service Calls

One of the most effective features of Tech Away is the Calendar section, dedicated to the management and scheduling of technical service calls. In particular, it is possible to coordinate:

• Information on the appointment, such as date, time and location
• Customer details and technical staff details
• The scheduling of recurring service calls
• The management of multi-day service calls with details such as kilometres, travel expenses and labour hours
• The management of differenttypes ofservice calls andmulti-technician assignments
• Alerts and Service Call Planning with push notifications.

Simplify the management of technical service calls with Tech Away!

TheTech Away Technical Service App is a simple, innovative and effective solution to streamline themanagement of technical service calls, by automating the most repetitive and routine business processes. Take your company towardsdigital innovation withTech Away.

Try it free for 15 days!