Technical support via app, even offline

Technical support via app, even offline

Technical support via app, even offline. Managing field technical interventions has never been easier thanks to Tech Away, the app designed for technical operators that enables work on the go—even without an internet connection. This feature is crucial for those working in remote areas or in conditions with limited network coverage. Here’s how Tech Away revolutionizes technical support management.

An app designed for field operators

Technical operators face daily logistical and operational challenges. Having an app that works offline allows them to:

• Fill out and send reports in real-time, even in areas without a network.
• Reduce errors and delays caused by connectivity issues.
• Ensure workflow continuity, regardless of coverage.

Features you won’t be able to do without

1. Report creation and submission

With Tech Away, operators can compile and send a report in just a few taps, including:

• Details of the work performed and the affected equipment.
• Start and end times of the intervention.
• Distance traveled and costs incurred.
• Intervention status (completed or not completed).

The customer immediately receives the report via email with all details, while the company archives it for future reference.

2. Technical intervention management

Tech Away allows operators to:

• View past and upcoming interventions on a calendar.
• Geolocate clients on a map to optimize travel planning.
• Create and manage technical interventions with all necessary information.

3. Digital signature

Intervention approvals are immediate thanks to the digital signature. Customers can sign directly on a tablet or smartphone, simplifying job closure and speeding up record-keeping.

The benefits of Tech Away

With Tech Away at your fingertips, you’ll have full control over appointments and interventions while experiencing a constant increase in:

• Efficiency: Automates processes, reduces downtime, and boosts productivity.
• Flexibility: Customizable with additional modules to fit your business needs.
• Continuity: Always works, even without internet.

Don’t let internet connectivity limit your operations. Discover how to enhance the management of your field technical interventions.