XPRO: PRO-level Assistance with Tech Away

XPRO: PRO-level Assistance with Tech Away

XPRO: PRO-level Assistance with Tech Away. In the competitive landscape of technical support and maintenance services, XPRO stands out for its ability to offer fast and efficient solutions. But behind every successful intervention lies impeccable management of technical staff, made possible by Tech Away. In this case study, we’ll see how XPRO optimized its support service using Tech Away, taking efficiency to the next level.

XPRO’s Challenge

Before adopting Tech Away, XPRO faced several challenges common to many companies managing field technicians: difficulties in scheduling interventions, lack of real-time visibility into technicians’ movements and activities, and inconsistent communication between the office and field staff. These issues led to delays, increased costs, and customer dissatisfaction.

XPRO’s priority was to find a solution that could streamline workflows, improve internal communication, and ensure timely and professional support.

The Solution for XPRO: Tech Away

XPRO chose Tech Away to revolutionize how it managed its field technicians. Through the app, XPRO was able to quickly resolve its major operational challenges:

Automated Scheduling

Tech Away allowed XPRO to automatically assign tasks, taking into account technicians’ locations and availability. This significantly reduced travel times and optimized resource allocation.

Real-time Monitoring

The ability to track the location and status of technicians’ activities in real time improved visibility and operational control, enabling the company to respond quickly to any unexpected issues.

Integrated communication

With Tech Away, communication between the office and field technicians became more seamless. Technicians can update the status of their tasks directly through the app, reducing the need for calls or emails and improving internal coordination.

Performance Reporting and Analysis

XPRO utilized Tech Away’s detailed reports to monitor technician performance and identify areas for improvement. This led to continuous service optimization and reduced operational costs.

XPRO: PRO-level Assistance with Tech Away

The Results: PRO-level Service

After implementing Tech Away, XPRO saw tangible, measurable results. Operational efficiency increased by 30%, resulting in faster response times and significantly improved customer satisfaction. Technician productivity also grew, thanks to optimized scheduling and reduced downtime.

In addition, the reporting system provided XPRO with valuable data to track and enhance business performance, enabling faster, data-driven decision-making.

A Future with Tech Away

XPRO continues to leverage Tech Away’s capabilities to maintain high service standards and ensure efficient, professional technical support. This example demonstrates how effective field staff management can make the difference between a good service and an exceptional one.

XPRO: PRO-level Assistance with Tech Away

Learn how your business can transform with Tech Away.
Read the XPRO Case History on the Tech Away website.