Assistance 2.0: Tech Away for Centrofarc

Assistance 2.0: Tech Away for Centrofarc

Assistance 2.0: Tech Away for Centrofarc. Tech Away, the platform developed by Cosmobile, has revolutionized the operations of Centrofarc, one of the leading distribution groups for professional hygiene products in Italy. By using the platform, Centrofarc has been able to streamline maintenance and assistance operations through the sending and management of service reports directly from mobile devices. This has allowed field operators to save time and reduce errors.

Optimization of technical interventions and assistance

With Tech Away, Centrofarc operators can create, view, and send detailed reports during interventions, without the need to return to the office. Currently, 12 technicians use Tech Away, with an average of 5,000 interventions per year. This integrated system, along with other digital solutions from Cosmobile, has made the management of hygiene and maintenance equipment simpler and faster.

An efficient support system: anytime, anywhere

Thanks to Tech Away’s offline capabilities, technicians can work even without a connection, without risking disruptions. The platform ensures continuity and makes it easy to access essential data, such as customer information, service history, and appointments.

Explore Tech Away’s plans and pricing to find the right solution for your company!

Tech Away is designed for companies focused on digitalization and efficiency. Discover how the platform can transform the management of your field technical team.