Back-Office Management of Technical Support and Interventions
Back-Office Management of Technical Support and Interventions
Any business in the Technical Support sector that involves managing complex technical interventions needs a digital tool to coordinate business processes simply and effectively.
Tech Away is a software solution, available on mobile phones, smartphones and tablets: a platform that brings together, within a user-friendly back office, all the features needed to coordinate technical staff.
The Most Common Challenges in Technical Support Management
In companies operating in the field of technical support, management oversees large and complex teams made up of various technical operators.
However, the management of workflows in this sector presents daily challenges such as:
- The coordination of technical operators or equipment across the region
- The management of daily priorities and urgent matters
- More effective communication with customers
- Greater document traceability.
The ideal solution is to choose a digital tool that can bring together the features your company needs and coordinate teams of technicians from a single back office.
How Tech Away Supports Technical Support Management from the Back Office
Tech Away is an app for managing technical call-outs and submitting digital reports, which ensures the control and optimisation of workflows. Through the automation of business processes, it is possible to optimise work activities, achieving greater control and higher quality over appointments, information and company data.
Technical service calls are scheduled and reviewed by the administrator via the Back Office or the company management system. From the platform, the administrator can configure various features, including:
- Customer and technician details
- Location, date and time of the appointment
- Scheduling of recurring service calls
- Machines requiring servicing
- Types of service call
- Spare parts and documents.
The Back Office thus provides a simple yet comprehensive overview of all information relating to customers, technicians, machinery and service calls. This structure ensures the optimisation of workflows at every stage, improving the quality of service provided to the customer and the operational efficiency of the technicians.
Tech Away Features for Technical Service Call Management
The Tech Away platform includes various innovative and effective features, available via the Back Office, on a smartphone or tablet:
- Technical Service Management via the App
- Creating and Signing Service Reports on the Move
- Appointment Calendar and Map
- User and Master Data Management
- Monitoring Service Costs, Prices and Discounts
- Sending Alerts and Scheduling Services
- Generating Statistics and Reports
- API and ERP Integrations.
Digitise Technical Support with Tech Away
With Tech Away, managing Technical Support becomes simple, fast and centralised. Thanks to a comprehensive Back Office that can be integrated with leading ERP systems, your company can digitise every stage of the process, improving operational efficiency.
- Interventi Tecnici