Mobile Management of Digital Reports: Tech Away 

Technical Operators in the fields of support, repair and maintenance are required to balance field work with administrative tasks. For this reason, it is essential to use digital solutions that can support their work wherever they are.

Tech Away is the app for managing technical interventions and digital reports, ideal for optimising the digitisation of technical support by bringing together innovative digital tools on a single platform.

Tech Away App for Managing Technical Interventions

The Tech Away app is the digital solution developed by the software house Cosmobile to meet the needs of complex and specialised sectors, such as Technical Support, Maintenance and Repairs. 

The platform enables comprehensive management of Technical Interventions via the back office, tracking every step of the business process: from the scheduling of Interventions to the creation of Digital Reports, with the option of digital signatures.

Why choose Tech Away for Digital Reports?

The digitisation of Digital Reports is not just about using a new technical resource, but also an opportunity to simplify and optimise every business process for Technical Support operators.

Tech Away enables – directly in the field, and via mobile devices (smartphones and tablets) – the creation, management and submission of Digital Reports, relating to operators’ technical interventions, in a simple, fast and innovative way. This can be done anywhere, even offline, without an internet connection, optimising time and costs. 

Digital Reports for Technical Interventions via Mobile

The technical operator can access the platform using their own login details and create the Digital Report relating to the service carried out via a smartphone or tablet. 

In the report, it is possible to enter every detail, such as information relating to the appointment, the equipment used or the documents. The report can then be digitally signed on the spot by the customer and sent to the company in just a few clicks.

The management of every detail, from documentation on technical service calls to the specifications of the equipment,is entrusted to an administrator who, from the back office, coordinates all authorisations and appointments. 

Tech Away: digitise technical support in just a few clicks!

Tech Away is the ideal platform to integrate into business processes within the Technical Support sector. It is an innovative, simple and cost-effective resource for optimising technical operations and offering a better service to your customers.

Try it free for 15 days!