Tech Away: Custom Add-Ons

Tech Away: Custom Add-Ons

Tech Away: Custom Add-Ons. Tech Away is much more than a platform for managing field interventions: with its custom add-ons, it allows companies to configure the platform according to their specific operational needs, improving process efficiency. Each add-on introduces specific functionalities, enabling businesses to choose the most suitable tools to support fieldwork.

Custom management: Add-On modules

Image management module

With the Image Management module, you can attach photos taken directly from smartphones or tablets to intervention reports, providing visual information on the context and activities performed. These images are included in the PDF report sent to the client, improving communication and offering a detailed summary of the intervention.

Ticket management module

Tech Away simplifies the creation and management of support tickets. Each ticket can be associated with one or more technical interventions, ensuring a continuous and organized workflow. Each request can generate new interventions, each assigned to the most suitable technician, ensuring timely and structured support.

Server space extension module

Tech Away provides 2 GB of space to manage documents and images related to interventions, with the option to extend this to 3 GB depending on business needs. This module also allows for the secure storage of all relevant intervention information, ensuring that there is always enough accessible space.

Document management module

Document management becomes easy with Tech Away: you can upload and organize manuals, video tutorials, and technical documents, making them accessible only to operators who need them. The ability to organize files into folders and share them with specific users makes this module ideal for technical support and ensuring that each intervention is carried out with the correct information at hand.

Contract management module

Digitizing and centralizing contracts enhances efficiency and reduces the risk of errors. With this module, technicians can access contract details in real-time, ensuring that interventions comply with the agreements in place. The system sends notifications for expiration dates and renewals, ensuring timely and proactive contract management.

Client access module

The Client Access Module allows your clients to monitor the status of their interventions directly from the app. View intervention history, upcoming interventions, and related documents such as orders and invoices. This personalized access offers clients direct control, improving communication and trust in your services.

Tech Away: tailored support

Tech Away’s add-on modules are designed to meet the diverse needs of companies managing technical interventions. Customize your platform and optimize every aspect of your workflow, from image management to documentation, from support tickets to contract management. Tech Away provides a complete and flexible tool that can grow alongside your company’s needs.

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