Tech Away Reports and Back Office Management

Tech Away Reports and Back Office Management

Tech Away Reports and Back Office Management. One of the most essential needs for a company is the management of all work activities to ensure a smooth workflow and minimize technical errors.

Tech Away is the digital tool that brings together, in a single place, all tasks related to the organization, scheduling, and review of technical service calls and reports, thereby optimizing and simplifying operators’ daily activities.

Tech Away Features for Technical Service Calls

Tech Away was developed to address the real, day-to-day needs of professionals in the fields of Support, Maintenance, and Technical Repair, as well as administrative staff.

The result is the development of numerous features capable of addressing a wide range of needs, such as:

• Scheduled Service Calls
• Calendar and Map
• User Management
• Service Type Management
• Master Data Management
• Statistics and Reports
• Pricing and Discount Management
• Alerts and Service Scheduling
• Back Office and Restricted Access
• Additional Languages
• Data Import and Export
• API and ERP Integration
• Push Notifications

Tech Away Web-Based Back Office Management

One of the most beneficial features of Tech Away is the Web-Based Back Office Management, ideal for managing Technical Service Calls and Technicians in a smooth and simple manner, reducing the likelihood of technical errors. Through the Web-Based Back Office, you can schedule service calls or receive them directly from the company’s management system.

Additionally, through the Back Office, the User can access various types of data such as:

• Customer and Technician Data
• Appointment details (Date, time, and location)
• Recurring or scheduled service calls
• Related documentation
• Equipment to be serviced

Management, Submission, and Signing of Digital Reports

Another advantage of Tech Away is the ability to create, manage, and submit Digital Reports on the go, via smartphones or tablets (iOS or Android), with just a few simple clicks.

When creating the report, you can specify all the key details of the technical service call, such as:

• The type of work performed
• The client and the status of the service call
• Start and end times of the work
• The cost of the operation
• The outcome of the service call
• Equipment and systems involved

The customer can sign the digital report immediately, via smartphone or tablet. It can then be sent immediately to the company and, once closed, will be available for read-only viewing.

Tech Away: Digital Solution for Technical Support

Professional tools like Tech Away, which enable the digitization of business processes and consolidate every necessary step into a single mobile app, represent the ideal solution to boost your business and offer high-quality technical service.

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