Tech Away Technical Support Contract Management Module

The digitisation of workflows and documents, particularly in sectors related to Technical Support, Maintenance and Repairs, is essential for providing a professional and seamless service.

Tech Away is an app for managing technical service calls and reports, designed to improve the coordination of business activities within the field of Technical Support via mobile phones, smartphones and tablets.

Tech Away: Digitising Field Technical Support

Technical support is a complex sector that requires the right support for the coordination of every workflow, particularly in the field.

Tech Away is the digital tool that enables the management of technical service calls directly via mobile devices, such as smartphones or tablets. The app allows you to coordinate all technical service calls with just a few clicks, via the Back Office, by automating the more routine work processes and digitising appointments, reports, contracts and digital service reports.

Features for Managing Technical Interventions via the App

• Back-office management: Each intervention is supervised by the back office, ensuring regular monitoring of staff.
• Creating, sending and digitally signing digital reports: The technical operator can complete and send a digital report from a smartphone or tablet, and have it digitally signed, in just a few clicks.
• Calendar and Map for Technical Service Calls: Technicians can view a calendar of appointments, complete with the relevant address.
• Management of Service Call Costs, Prices and Discounts: Directly from the app, it is possible to specify the cost of the service call, as well as any discounts.
• Statistics and Reports: It is possible to view advanced statistics relating to appointments, service calls and technicians.
• Service Call Planning Alerts: The app sends email notifications for service call deadlines.
• Document and Master Data Management: You can enter and monitor customer master data or documentsrelating to service calls via the app.
• ERP Integration: The app can integrate with any ERP or business management system.

Contract Management Module for Technical Service Calls

One of the modules available for Tech Away is Contract Management, a key feature for the planned and detailed organisation of clients and a team of technical operators in the field.

Thanks to this module, you can scan the contracts entered into, integrating them into the workflow of the technicians, who can view them in detail from anywhere via the app.

In this way, Technical Operators can carry out service calls in accordance with the terms set out in the contract, whilst also monitoring deadlines and renewals.

Optimise your Technical Support with Tech Away!

Reduce processing times and maximise results with Tech Away: automate every business process within a single digital tool to manage every task in just a few clicks, from a smartphone or tablet.

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