Ticket Management for the Technical Support App

Ticket Management for the Technical Support App

For effective management of Technical Support in companies with a high volume of requests, innovative and reliable digital tools are essential. These solutions must enable ticket management in a simple and immediate way, ensuring a smooth workflow.

Tech Away is the most effective solution for managing tickets for technical interventions in the field and for technical support, maintenance, and repairs.

Tech Away: Digital Tool for Technical Support

Tech Away is an app designed for managing technical service calls and reports, simplifying communication with technical staff and technical support in just a few simple clicks.

In addition to the features of Tech Away, you can optimize the management of technical interventions in the field thanks to additional modules, available upon request:

• Image Management: To be attached to intervention materials, to provide visual information on the operations to be performed
• Server Space Extension: 3 GB of additional space, in addition to the 2 GB available on the server
• Document Management: Implements a document section with manuals and technical documents to support technical operators
• Contract Management: Digitize contracts and integrate them into the Service Call documentation for real-time consultation
• Customer Access: Allow your customers to access the platform and view details regarding Technical Service Calls.

Ticket Management Module for Technical Operators

Ticket Management is one of the add-on modules of Tech Away, designed to digitize technical support. This section is simple and intuitive, for quick and effective use when needed.

Each ticket with a support request is automatically linked to one or more technical service calls, specifying the customer, location, reference number, and any notes. Once the ticket is entered into the system, new service calls and technical operators can be assigned to resolve the request.

The app allows you to manage every request directly from your mobile device. For example, you can categorize each service call (e.g., ‘in progress’ or ‘completed’) or create a new service call to continue the work.

Simplify Technical Support in Just a Few Clicks with Tech Away

Thanks to Tech Away, every request is transformed into an organized and traceable ticket in record time, all from a single intuitive platform. Discover how to turn technical support from a daily headache into a real strength for your business with Tech Away.

Discover the Ticket Management Module!